Terms of Service

Introduction and Acceptance

These Terms of Service ("Terms") are a legal agreement between you and Ryvo, established in the country/region where the operator is established ("Ryvo", "we", "us", "our"), and govern your access to and use of https://ryvo.app and the related services we provide (together, the "Service"). Ryvo operates the Service under the name Ryvo.

You must be at least 18 years old to use the Service. By creating an account, subscribing to a plan, purchasing credits, or using the Service, you confirm that you are 18 or older, that you have the legal capacity to enter into these Terms, and that you accept these Terms. If you do not agree, do not use the Service.

These Terms incorporate our Privacy Policy (https://ryvo.app/privacy-policy), Acceptable Use Policy (https://ryvo.app/acceptable-use) and Refund Policy (https://ryvo.app/refund-policy). If you are a consumer, nothing in these Terms limits any mandatory rights you have under the laws of your country of residence.

Effective date: October 23, 2026.

The Service

Ryvo is an AI short-form video generation studio for creators and small teams. The Service is a web application that lets you:

• write a text prompt and generate an original short video;
• optionally choose a reference video template from our trend library, or provide public reference image or video URLs that you own or are permitted to use;
• choose generation parameters, including the generation mode, duration (4 to 30 seconds, or automatic), output quality (480p, 720p or 1080p) and aspect ratio (9:16, 16:9, 1:1 and others);
• submit an asynchronous generation task and view the result in your browser; and
• download the generated video.

Available modes currently include text-to-video, image-to-video with a first and/or last frame, reference-to-video, video edit and video extend, plus a draft mode with 1080p conversion. The Service is delivered digitally. Access is available immediately after you create an account or complete a purchase, and no physical goods are shipped.

We may add, change, suspend or discontinue features of the Service. Where a change materially and adversely affects a paid feature, we will provide reasonable notice and any remedy required by applicable law.

AI Models and Providers

Video generation is performed using Seedance 2.5, a model developed by ByteDance, accessed through our third-party API provider EvoLink.AI. Seedance 2.5 is currently the only generation model offered through the Service.

Ryvo is an independent product. We are not affiliated with, endorsed by or sponsored by ByteDance, Seedance, EvoLink, TikTok, Meta, Google or any other model or platform provider, and we are not their official application. All third-party names, marks and models belong to their respective owners and are used only to describe the technology that powers the Service.

Because generation depends on third-party models and infrastructure, output availability, quality, speed and supported parameters may change or be interrupted. We do not control, and are not responsible for, decisions made by model providers, including content filtering decisions that may block, delay or modify a generation.

Accounts and Security

You must provide accurate, complete and current account information and keep it up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

Notify us immediately at support@ryvo.app if you believe your account has been compromised or used without authorization. We may suspend or restrict accounts that we reasonably believe are compromised, fraudulent or in breach of these Terms, and we may require you to reset your credentials.

You may not share your account, sell access to it, or create accounts by automated means.

Plans, Credits and Billing

Hybrid billing model

The Service is sold as a combination of recurring subscriptions and one-time credit purchases. The current plans are:

• Creator: USD 19 per month for 10 credits per month, or USD 190 per year, billed once per year, for 120 credits per year.
• Studio: USD 49 per month for 30 credits per month, or USD 490 per year, billed once per year, for 360 credits per year.
• Agency: USD 149 per month for 100 credits per month, or USD 1,490 per year, billed once per year, for 1,200 credits per year.
• Lifetime packs, paid once with no renewal: USD 279 for 1,200 credits, USD 990 for 3,600 credits, or USD 2,990 for 12,000 credits.

Plans and prices are also listed at https://ryvo.app/pricing. Prices are in US dollars.

Recurring subscriptions

When you purchase a subscription, you authorize Waffo Pancake, our merchant of record, to charge your payment method on a recurring basis: monthly for monthly plans, or once per year for yearly plans, at the price in effect for that renewal, until you cancel. Subscriptions renew automatically unless you cancel before the renewal date. A lifetime pack is a one-time purchase and does not renew.

Credits

Credits are the unit used to pay for generations. The number of credits a generation costs depends on its duration, output quality and mode. For example, a 5 second 720p generation costs approximately 10 credits; 1080p generations and longer or more complex modes cost more. The estimated credit cost is shown in the studio before you confirm a generation.

Credits are deducted when a generation task is submitted. If a generation fails, the credits deducted for that generation are returned to your balance automatically.

Credits are non-transferable, have no cash value, are not redeemable for cash, and cannot be sold or exchanged. Credits do not expire unless a validity period is shown at the time of purchase. Subscription credits are granted at the start of each billing period, and unused credits roll over from one billing period to the next while your account remains active. There is no auto top-up: we will not charge you for additional credits unless you make a separate purchase. Subscription credits are consumed before credits from one-time or lifetime purchases.

Taxes

Waffo Pancake is the merchant of record for purchases. As merchant of record, Waffo Pancake calculates, collects and remits sales tax, VAT or similar taxes where applicable, and issues invoices and receipts. Prices shown at checkout may include applicable taxes, which are calculated based on your billing location.

Cancellation

You can cancel your subscription at any time from Billing at https://ryvo.app/settings/billing. Cancellation takes effect at the end of the current billing period. You keep access and any remaining credits until the end of that period, and the subscription does not renew after it ends. Canceling does not refund the current period unless the Refund Policy or applicable law requires a refund. Lifetime packs do not renew and cannot be canceled.

Refunds

Refunds are governed by our Refund Policy (https://ryvo.app/refund-policy). In summary: first-time subscribers may request a full refund within 7 days of the initial charge if no credits have been consumed; duplicate charges are fully refunded; a verified service outage of 72 hours or more within our control may be compensated with a pro-rated credit or refund; unused credits from a lifetime pack may be refunded within 7 days of purchase; consumed credits are non-refundable; and statutory rights, including the EU and UK 14-day withdrawal right, are preserved. To request a refund, email support@ryvo.app with your account email and transaction ID.

Price changes

We may change plan prices. For subscriptions, we will give at least 14 days notice before a price change takes effect on a renewal, and you may cancel before that renewal to avoid the new price. Price changes do not affect a lifetime purchase that has already been completed.

Billing Disputes and Chargebacks

If you believe a charge is incorrect, contact us at support@ryvo.app before contacting your bank or opening a chargeback. Include your account email, transaction ID and a description of the issue. We will acknowledge your message within 2 business days and work with Waffo Pancake to investigate. Most billing questions can be resolved faster than a bank dispute.

If you open a chargeback or payment dispute without contacting us first, we may suspend the affected account and associated credits while the dispute is investigated. We may provide transaction records to Waffo Pancake and the relevant payment network to respond to the dispute.

Charges for Ryvo appear on your card or bank statement as "Waffo Pancake".

AI Outputs and Intellectual Property

Our service and content

The Service, including its software, design, user interface, trend library, reference templates, text, graphics and brand, is owned by Ryvo or its licensors and is protected by intellectual property laws. You receive a limited, non-exclusive, non-transferable, revocable right to use the Service in accordance with these Terms. You may not copy, resell, sublicense, reverse engineer or create derivative works from the Service except as permitted by law.

Your inputs

You retain all rights you hold in the text prompts, reference media, images and videos you submit ("Inputs"). You grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, modify, transmit and display your Inputs, and to share them with our service providers (including EvoLink.AI and the ByteDance Seedance 2.5 model), solely to operate the Service, generate your videos, provide support and maintain security. This license ends when your Inputs are deleted from our systems, except where retention is required by law or for legitimate business records.

You confirm that you own or have all necessary rights, licenses and permissions for your Inputs, and that processing them through the Service does not infringe the rights of any third party.

Your outputs

Subject to your compliance with these Terms and applicable law, you own the videos generated for you through the Service ("Outputs"). To the extent that any rights in the Outputs are held by us, we assign those rights to you. Outputs are not exclusive: other users may generate similar or identical videos from similar prompts, and we do not guarantee that any Output is unique, original or free from third-party claims. You are responsible for reviewing Outputs before publishing them and for obtaining any additional permissions required for your intended use.

We do not use your Inputs or Outputs to train our own models or third-party models without your consent, and we do not sell your Inputs or Outputs.

AI-generated content

Outputs are generated by artificial intelligence and may be inaccurate, unexpected, or similar to existing content. You are responsible for how you use and distribute Outputs, including compliance with platform rules, advertising rules and disclosure requirements for synthetic media.

Acceptable Use

Your use of the Service must comply with our Acceptable Use Policy (https://ryvo.app/acceptable-use), which forms part of these Terms. In summary, you must not use the Service to create or distribute:

• pornography or sexually explicit content;
• graphic violence or gore;
• hate speech or content that promotes hatred, discrimination or violence against protected groups;
• child sexual abuse material, or any content that sexualizes minors;
• deepfakes or content that impersonates a real person without their consent, including face swaps, nudification, intimate compositing or fabricated statements;
• content that infringes copyright, trademark or other intellectual property rights; or
• content that is unlawful in your jurisdiction.

You must not attempt to bypass safety filters, misrepresent your identity, probe or breach our systems, scrape the Service, resell access, or use the Service to develop a competing product. We may suspend or terminate accounts that violate the Acceptable Use Policy, remove content, and report serious violations to the relevant authorities.

Privacy and Data Protection

Our Privacy Policy (https://ryvo.app/privacy-policy) explains how we collect, use and protect personal data, and forms part of these Terms.

We process account and transaction data to provide the Service. Waffo Pancake processes payment card data as merchant of record and PCI-DSS compliant payment processor. We do not receive or store complete card numbers, CVV codes or full card data. After you cancel your account, we retain account data for up to 90 days for fraud prevention, dispute handling and legal compliance, then delete or anonymize it, except where longer retention is required by law. You can request earlier deletion as described in the Privacy Policy.

Disclaimers

The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, secure or free of harmful components, or that any Output will meet your expectations, be accurate, be original, or achieve any particular commercial result.

AI-generated content disclaimer: Outputs are synthetic and may contain errors, artifacts, unexpected content, or similarities to third-party material. You should review every Output before use. We are not responsible for decisions you make based on Outputs, or for content you publish.

Nothing in these Terms excludes or limits any warranty or right that cannot be excluded or limited under applicable law.

Limitation of Liability

To the maximum extent permitted by law, Ryvo and its officers, employees, contractors and suppliers will not be liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data, goodwill or business opportunity, arising out of or in connection with your use of or inability to use the Service.

To the maximum extent permitted by law, our total aggregate liability for all claims arising out of or relating to the Service or these Terms will not exceed the greater of (a) the amount you paid us for the Service in the 12 months preceding the event giving rise to the claim, and (b) USD 100.

Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law.

Indemnification

You agree to indemnify and hold harmless Ryvo and its officers, employees and contractors from and against any claims, damages, liabilities, losses and expenses (including reasonable legal fees) arising out of or relating to your Inputs, your Outputs, your use of the Service, or your breach of these Terms or applicable law.

Termination

You may stop using the Service at any time and close your account from your account settings or by contacting support@ryvo.app. If you close your account, you remain responsible for charges incurred before closure, and refunds are governed by the Refund Policy.

We may suspend or terminate your access to the Service, in whole or in part, immediately if:

• you materially breach these Terms or the Acceptable Use Policy;
• we are required to do so by law or by a competent authority;
• your use creates a security, legal or reputational risk, or a risk of harm to others; or
• we discontinue the Service, in which case we will provide reasonable notice and any remedy required by law.

On termination, your right to use the Service ends. Unless the Refund Policy or applicable law provides otherwise, unused credits are forfeited and payments are non-refundable. Sections that by their nature should survive termination, including intellectual property, disclaimers, limitation of liability, indemnification and governing law, will survive.

Governing Law and Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them are governed by the laws of the country/region where the operator is established, without regard to conflict of laws rules. The courts of the country/region where the operator is established will have exclusive jurisdiction, except that consumers may bring proceedings in their country of residence where mandatory law provides, and either party may seek injunctive relief in any competent court to protect its intellectual property or confidential information.

Before filing a claim, you agree to contact us at support@ryvo.app and to attempt to resolve the dispute informally for at least 30 days.

Changes to These Terms

We may update these Terms from time to time, for example to reflect changes in the Service, the law or our providers. We will post the new version on this page and update the effective date. For material changes, we will give you at least 14 days prior notice by email or through the Service, unless a change is required urgently by law. If you do not agree to a change, you may stop using the Service and cancel your subscription before the change takes effect. Your continued use after the effective date means you accept the updated Terms.

General

These Terms, together with the Privacy Policy, Acceptable Use Policy and Refund Policy, constitute the entire agreement between you and us regarding the Service. If any provision is found invalid or unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver of our right to do so later. You may not assign or transfer these Terms without our written consent; we may assign them as part of a merger, acquisition or sale of assets. Nothing in these Terms creates a partnership, agency or employment relationship. Where we provide translations, the English version prevails to the extent permitted by law.

Contact

Questions about these Terms or legal notices:

Ryvo Email: support@ryvo.app Business hours: Monday to Friday, 09:00 to 18:00 UTC+8.

For privacy requests, use the same address and include "Privacy request" in the subject line.