Contact

Contact Ryvo

Ryvo is operated by Ryvo, an individual developer.

• Support, billing and refunds: support@ryvo.app
• Privacy and data requests: support@ryvo.app
• Content reports and safety: support@ryvo.app with the subject line "Content report"
• Appeals: support@ryvo.app with the subject line "Appeal"
• Business hours: Monday to Friday, 09:00 to 18:00 UTC+8

We aim to acknowledge support and billing messages within 2 business days. Privacy requests are answered within 30 days. Content reports are triaged by severity: critical child-safety or terrorism reports are prioritized immediately.

Ryvo does not offer phone support, and there is no mailing address for the individual seller path. All requests go through the support inbox above.

Before you write

• For billing questions, include your account email and the transaction or order number shown on your receipt. Payments are processed by Waffo Pancake as merchant of record; the charge on your statement may appear as Waffo Pancake.
• For refunds, read the Refund Policy first so we can process your request faster.
• For content reports, include the generated video link or task ID and a short description of the issue.

Legal documents

• Terms of Service
• Privacy Policy
• Refund Policy
• Acceptable Use Policy

Ryvo is an independent product. It is not affiliated with, endorsed by, or the official app of ByteDance, Seedance, EvoLink, TikTok, Meta, Google or any payment provider named on this site. The service is for users aged 18 and over.